The Solution (continued)
Comp Design immediately went into “damage control” mode and offered help in any way that was needed. Within hours we helped create ads that explained the voluntary Perrier recall and the company’s position on the issue. Although this recall was devastating to the Perrier brand, the company’s other water brands filled the vacant store shelves and saved the company financially.

When the benzine problem was rectified Comp Design was asked to rework the label design on all bottle sizes of the Perrier line including the flavored varieties. We considered this assignment to be “evolution, not revolution” because it was important not to confuse or alienate their customers with a radical new design. The relaunch success of the Perrier brand weighed so heavily on these labels that Comp Design partner Ron Sanetti was asked by The Perrier Group to go to France to oversee and approve the printing of these new labels. The redesign, which was well accepted by the industry and the general public, helped Perrier regain its lost market share over the next several months.

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